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Terms and Conditions

Sales and delivery

The experience ticket and order confirmation will always be sent to the email address provided immediately after payment has been completed. Responsibility for the ticket passes to you as the customer as soon as it is received.

If you do not receive your email, you should first check your folder for unwanted email (spam) or “promotions”. If it is not there, please contact us directly for assistance. Upon receipt of the ticket, you should check that all information regarding the date, time and trip matches your booking.

Prices and pricing errors

We reserve the right to price and print errors on our website, social media and other communications. We reserve the right to cancel an order in the event of a material or obvious pricing error.

Cancellation policy

  • In case of cancellation on your part: In case of cancellation earlier than 30 days prior to the experience, please contact us for rebooking to another available date. In case of cancellation later than 30 days before the experience, the booking cannot be changed or refunded as we have incurred costs for planning and logistics.

  • On the day itself: In case of unpredictable events such as illness immediately prior to departure, please contact us as soon as possible. You are welcome to pass your place on to another person, provided that this is communicated to us in advance.

Weather conditions

Safety is our top priority. Weather and ice conditions in Ilulissat can change quickly. Should the weather make it indefensible to complete the tour, we will contact you as soon as possible to find a new date or offer an alternative.

Cancellation from Ilulissat Event

If we have to cancel due to illness, technical problems or weather, we will contact you as soon as possible via phone/SMS and e-mail. In case of cancellation for reasons that are within our control (e.g. too few enrollees), we will notify you no later than 5 days before. If we are unable to offer an alternative date, you are of course entitled to a full refund of the amount.

Security

We use the platform Durable as our booking system. They use SSL encryption, which ensures that your credit card information is processed securely. You have no risk of misuse of your debit card if it is used in an online business that uses SSL encryption.

Liability & Insurance

When participating in trips with Ilulissat Event, it is the customer's own responsibility to be covered by a valid travel insurance covering accidents and possible repatriation. Certain trips may require some physical health; if in doubt, please contact us before booking. Ilulissat Event cannot be held responsible for the loss of personal belongings during the tour or for damage caused by non-compliance with the guide's safety instructions.

Requirements on arrival

Please arrive at the agreed venue no later than 10 minutes before the start of the tour.

Personal information

We only collect the necessary information (name, address, email, phone number) to deliver your booking.

  • The information is stored at Ilulissat Event and deleted 30 days after the tour, unless the Bookkeeping Act requires storage (name/address is stored for 5 years in accordance with the Accounting Act).

  • We never disclose or sell your information to third parties.

  • You have the right to access or erasure of your registered data at any time by contacting us via email.

Cookies & Log Statistics

Ilulissat Event uses cookies to optimize your experience on our website.

We use log statistics to see visitor numbers and traffic patterns, solely for the purpose of improving our service.